I then tried working in 2021, and now the shortcuts were working there too! I closed 2020, and the shortcuts continued to function properly in 2021. Try to plug the keyboard into another USB port if any of the keys are not working. The first thing you should do is a hardware check. Table of Contents: Some or all keys are not working. Check if Keyboard Hardware is Working Let’s begin with minor and common issues. Here's how I solved the issue: I tried opening up the 2020 version while the 2021 version was still open. Please go to the corresponding instruction based on the current Windows operating system on your computer: Windows 11 Windows 10. I closed down Illustrator 2021 (just in case that would interfere with the update), ran that 2020 update, and then opened 2021 again, discovering that all tool keyboard shortcuts weren't working anymore. After signing back in, I checked on my Adobe Creative Cloud App, and saw an update available for Illustrator 2020 that I also have installed, updating it to v 24.3.1. I opened up my computer this morning after being away for the weekend, and Illustrator had signed me out and required me to sign back into my Adobe account. See the Suggested Quick Fixes for a desktop or laptop keyboard not working and the keyboard troubleshooting sections for help with resolving your keyboard issues. I'm running Illustrator 2021 v 25.4.1 on my MacBook Pro.
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